# Frequently Asked Questions ## Accounts and access ### Where do I sign in? - Grillo Pulse and Grillo One: [cloud.grillo.io](https://cloud.grillo.io) - Grillo Slide: [slide.grillo.io](https://slide.grillo.io) The two use separate accounts. ### How do I get an account? By invitation. Grillo creates your project and invites you by email; sign up with the address the invitation was sent to. See [Create an Account](/dashboard/account/creating-account). For Slide, Grillo creates your sign-in. ### How do I add a colleague or change someone's role? Ask Grillo Support. Projects, people, and roles are managed by Grillo, not in the dashboard. See [Add Colleagues](/dashboard/organizations/managing-members). ### Which plan do I need? **Structural** for buildings and infrastructure: sensors record when shaking crosses a threshold, and Grillo emails you when it reaches an alert level. **Network** for seismic networks that run their own processing: continuous data, waveform download, and a real-time feed. **Seismic** adds automatic earthquake detection and an event catalog. **Enterprise** is scoped for national systems and early warning. See [Plans](/dashboard/plans). ## Setting up sensors ### What is a Device ID? For Pulse and One, the 12-character uppercase hexadecimal identifier on the sensor's label, for example `A0B1C2D3E4F5`. The label's QR code holds the same ID. Slide devices are labelled with an ID that starts with `slide-`. ### What is the difference between claiming and connecting? **Claiming** adds a sensor to your project in Grillo Cloud, using its Device ID or QR code. **Connecting** gives the sensor its Ethernet, Wi-Fi, or cellular link. A claimed sensor shows offline until it is powered and connected. ### Do I need to set an APN? - **Grillo Pulse Cellular:** not if your order includes a Grillo SIM; Grillo fits and sets it up. Otherwise, contact Grillo Support before you fit your own. - **Grillo Slide:** yes, on the base, using the Grillo Field app. See [Fit the SIM and Set the APN](/hardware/grillo-slide/sim-and-apn). ### How do I power each sensor? - **Grillo Pulse:** 12 V DC through its M12 power connector. It has no built-in solar or battery; at an off-grid site, power it from a Grillo solar kit, or from your own solar charge controller and battery that supply 12 V DC. Do not connect USB; it cannot power the sensor and a powered USB cable can damage it. - **Grillo One:** USB-C, 5 V. This is its only power input. - **Grillo Slide:** internal battery with a solar input. ### Is the Grillo Field app on iPhone? Not yet. Grillo Field is on Android now, and the iPhone version is coming soon. ## Troubleshooting ### Why is my sensor offline? A sensor is online when Grillo Cloud has had a health report from it in the last 2.5 minutes. Check you are in the right project, then check power and the connection. Follow [Verify Sensor Status](/dashboard/sensors/sensor-status). ### My Grillo One is online but sends no data A Grillo One only sends seismic data after it is claimed and has received its station code. Check it is [claimed](/dashboard/sensors/adding-sensor) in the right project, then wait a minute. ### Can I see the Pulse status lights? Not with the enclosure closed. Use Grillo Cloud to check a Pulse. See [Troubleshooting](/hardware/grillo-pulse/troubleshooting). ### I have an old Grillo One that will not connect It may run older firmware. See [Older sensors](/hardware/grillo-one/setup#older-sensors). ### How do I re-survey a Slide base? Remove the base's cover and press **RESET**. The base also surveys every time it powers on. See [Survey the base](/hardware/grillo-slide/installation#survey-the-base). ## Data and firmware ### Can I download my seismic data? On the Network, Seismic, and Enterprise plans, yes: open the waveform archive and select **Download (miniSEED + CSV)**. See [View and Download Waveforms](/dashboard/data/waveforms). For a continuous feed into SeisComP, Swarm, or ObsPy, [stream it to your own ringserver](/dashboard/data/realtime-export). For Earthworm, you can also ask Grillo to [send the data to your own server](/dashboard/data/data-server) and receive it with the open-source [coap2seis](https://github.com/grillo/coap2seis). For Slide, use [Exports](/slide-cloud/exports). ### Can I update firmware remotely? - **Grillo One** and earlier **Pulse** units on firmware 1.x: yes, from [Grillo Cloud](/dashboard/sensors/firmware-updates). - **Current Grillo Pulse:** not yet; Grillo updates it for you. - **Grillo Slide:** yes, over the air: the base over LTE and the rovers through the base. See [Firmware updates](/slide-cloud/firmware-and-api#firmware-updates). ### Is there a public API? Yes. Grillo Cloud has a read-only [Data API](/dashboard/data/api) for sensors, health reports, events, and triggers, with keys issued by Grillo Support. Grillo Cloud for Slide has its own read-only [API tokens](/slide-cloud/firmware-and-api#api-tokens). ### Is the Live map an official earthquake warning? No. In Live mode it shows your project's real detections, and in Simulation mode a made-up earthquake. Neither is a public warning service. See [Live Map](/events/live-map). ### Does Grillo Slide send landslide alerts? Not yet. Read movement on the dashboard and interpret it with a geotechnical specialist. See [Landslide Monitoring with GNSS](/concepts/landslide-monitoring). ## Getting help Use the chat messenger on this site, or see [Contact Support](/support/contact).