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Warranty Information

Warranty coverage for Grillo hardware products.

Warranty coverage​

Standard warranty​

Grillo hardware products are covered by a limited warranty:

ProductWarranty period
Grillo OneTBD years
Grillo PulseTBD years

What's covered​

The warranty covers defects in:

  • Materials
  • Workmanship
  • Manufacturing defects

Under normal use conditions.

What's not covered​

The warranty does not cover:

  • Damage from accidents or misuse
  • Damage from improper installation
  • Damage from power surges
  • Damage from exposure to elements (except Pulse outdoor rating)
  • Normal wear and tear
  • Damage from unauthorized modifications
  • Cosmetic damage

Making a warranty claim​

Step 1: Contact support​

Before returning any product:

  1. Email support@grillo.io
  2. Include:
    • Serial number
    • Purchase date/proof of purchase
    • Description of the problem
    • Photos if applicable

Step 2: Troubleshooting​

Our support team will help troubleshoot to determine if the issue is covered under warranty or can be resolved without replacement.

Step 3: Return authorization​

If replacement is needed:

  1. We'll issue a Return Merchandise Authorization (RMA)
  2. You'll receive return shipping instructions
  3. Return the product in original or equivalent packaging

Step 4: Replacement​

Upon receiving and inspecting the returned product:

  • If defect is confirmed, we'll ship a replacement
  • If not covered by warranty, we'll contact you with options

Shipping​

Warranty returns​

  • Shipping costs for warranty claims: TBD
  • Shipping method: TBD
  • Tracking provided

International​

For international warranty claims:

  • Contact support for specific instructions
  • Additional shipping charges may apply
  • Import duties/taxes customer responsibility

Extended warranty​

Extended warranty options may be available:

  • Contact sales for details
  • Must be purchased within warranty period

Proof of purchase​

Keep your proof of purchase:

  • Order confirmation email
  • Invoice
  • Receipt

You may need this for warranty claims.

Limitations​

Limitation of liability​

Grillo's liability is limited to repair or replacement of the defective product. Grillo is not liable for:

  • Indirect damages
  • Lost data
  • Business interruption
  • Other consequential damages

Disclaimer​

This warranty gives you specific legal rights. You may have other rights that vary by jurisdiction.

Contact​

For warranty questions or claims:

Email: support@grillo.io

Subject: Warranty claim - [serial number]

Terms​

Full warranty terms are available:

  • In product packaging
  • On request from support
  • Terms may vary by region