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Frequently Asked Questions

Accounts and access​

Where do I sign in?​

The two use separate accounts.

How do I get an account?​

By invitation. Grillo creates your project and invites you by email; sign up with the address the invitation was sent to. See Create an Account. For Slide, Grillo creates your sign-in.

How do I add a colleague or change someone's role?​

Ask Grillo Support. Projects, people, and roles are managed by Grillo, not in the dashboard. See Add Colleagues.

Which plan do I need?​

Structural for buildings and infrastructure: sensors record when shaking crosses a threshold, and Grillo emails you when it reaches an alert level. Network for seismic networks that run their own processing: continuous data, waveform download, and a real-time feed. Seismic adds automatic earthquake detection and an event catalog. Enterprise is scoped for national systems and early warning. See Plans.

Setting up sensors​

What is a Device ID?​

For Pulse and One, the 12-character uppercase hexadecimal identifier on the sensor's label, for example A0B1C2D3E4F5. The label's QR code holds the same ID. Slide devices are labelled with an ID that starts with slide-.

What is the difference between claiming and connecting?​

Claiming adds a sensor to your project in Grillo Cloud, using its Device ID or QR code. Connecting gives the sensor its Ethernet, Wi-Fi, or cellular link. A claimed sensor shows offline until it is powered and connected.

Do I need to set an APN?​

  • Grillo Pulse Cellular: not if your order includes a Grillo SIM; Grillo fits and sets it up. Otherwise, contact Grillo Support before you fit your own.
  • Grillo Slide: yes, on the base, using the Grillo Field app. See Fit the SIM and Set the APN.

How do I power each sensor?​

  • Grillo Pulse: 12 V DC through its M12 power connector. It has no built-in solar or battery; at an off-grid site, power it from a Grillo solar kit, or from your own solar charge controller and battery that supply 12 V DC. Do not connect USB; it cannot power the sensor and a powered USB cable can damage it.
  • Grillo One: USB-C, 5 V. This is its only power input.
  • Grillo Slide: internal battery with a solar input.

Is the Grillo Field app on iPhone?​

Not yet. Grillo Field is on Android now, and the iPhone version is coming soon.

Troubleshooting​

Why is my sensor offline?​

A sensor is online when Grillo Cloud has had a health report from it in the last 2.5 minutes. Check you are in the right project, then check power and the connection. Follow Verify Sensor Status.

My Grillo One is online but sends no data​

A Grillo One only sends seismic data after it is claimed and has received its station code. Check it is claimed in the right project, then wait a minute.

Can I see the Pulse status lights?​

Not with the enclosure closed. Use Grillo Cloud to check a Pulse. See Troubleshooting.

I have an old Grillo One that will not connect​

It may run older firmware. See Older sensors.

How do I re-survey a Slide base?​

Remove the base's cover and press RESET. The base also surveys every time it powers on. See Survey the base.

Data and firmware​

Can I download my seismic data?​

On the Network, Seismic, and Enterprise plans, yes: open the waveform archive and select Download (miniSEED + CSV). See View and Download Waveforms. For a continuous feed into SeisComP, Swarm, or ObsPy, stream it to your own ringserver. For Earthworm, you can also ask Grillo to send the data to your own server and receive it with the open-source coap2seis.

For Slide, use Exports.

Can I update firmware remotely?​

  • Grillo One and earlier Pulse units on firmware 1.x: yes, from Grillo Cloud.
  • Current Grillo Pulse: not yet; Grillo updates it for you.
  • Grillo Slide: yes, over the air: the base over LTE and the rovers through the base. See Firmware updates.

Is there a public API?​

Yes. Grillo Cloud has a read-only Data API for sensors, health reports, events, and triggers, with keys issued by Grillo Support. Grillo Cloud for Slide has its own read-only API tokens.

Is the Live map an official earthquake warning?​

No. In Live mode it shows your project's real detections, and in Simulation mode a made-up earthquake. Neither is a public warning service. See Live Map.

Does Grillo Slide send landslide alerts?​

Not yet. Read movement on the dashboard and interpret it with a geotechnical specialist. See Landslide Monitoring with GNSS.

Getting help​

Use the chat messenger on this site, or see Contact Support.