Troubleshoot Grillo Pulse
Start in Grillo Platform. Do not open, reset, or rewire the sensor unless Grillo Support provides the applicable procedure.
Gather information
Record:
- Device ID
- Cellular or Ethernet connection
- Firmware version shown in Platform
- Organization, network, and station code
- Platform status and Last seen time
- Connection type and signal value, if shown
- Installation location and power arrangement
- Recent site, network, or power changes
- Photographs of the installation and external labels
Sensor is missing
- Select the correct organization and network.
- Search by Device ID and station code.
- Confirm the device was claimed.
- If Platform reports Device not found while claiming, contact support.
Sensor is Offline
- Check Last seen to determine when reporting stopped.
- Confirm the supplied power adapter is connected at the barrel jack and has power.
- For Ethernet, confirm the cable and site network are working.
- For cellular, confirm service, coverage, and external antenna connections.
- Restart the sensor by disconnecting normal power, waiting 30 seconds, and reconnecting it.
- Allow time to reconnect, then refresh Platform.
- Contact support if it remains Offline.
Location or station is wrong
Open the sensor in Platform, select Edit, correct the station or location fields, and save. Physical orientation must be corrected at the installation.
Noisy or implausible seismic data
- Check that the enclosure is rigidly mounted, upright, and level.
- Look for loose mounting parts or cables contacting the enclosure.
- Record nearby machinery, traffic, wind, and human activity.
- Inspect the exterior for damage or signs of water ingress.
- Contact support with installation photographs and timestamps of the problem.
Firmware updates and reset
Firmware and reset procedures depend on the supplied sensor configuration. Do not open the enclosure, select an update target, or attempt a factory reset unless instructed by Grillo Support.