Verify Sensor Status
Use the Sensors table and details sheet to determine whether Platform is receiving current device-health data.
Online and offline
- Online indicates recent reporting.
- Offline indicates that Platform has not received sufficiently recent reporting.
A claimed sensor is not necessarily online. Claiming establishes ownership and network membership; power, connectivity, firmware, and backend ingestion must also work.
Verification checklist
After setup or maintenance:
- Select the correct organization and network.
- Open Sensors and refresh.
- Confirm the expected Device ID and station code.
- Confirm the sensor is Online.
- Open its details and check Last seen is current.
- Confirm connection type and signal strength are plausible.
- Review power or battery information where it is available for that sensor.
- Confirm coordinates and location name.
- Confirm the expected firmware version.
If a sensor is offline
- Confirm you are viewing the correct organization and network.
- Confirm the Device ID was claimed correctly.
- Confirm the supplied power adapter is connected through the normal barrel jack and has power.
- Check Ethernet link or cellular service for the sensor variant.
- Confirm required outbound network access with the site administrator.
- Refresh Platform after the device has had time to start and connect.
- Contact support with the Device ID, hardware revision, variant, last-seen value, power arrangement, and screenshots.
Do not open a sealed enclosure, replace a SIM, factory-reset, or connect USB power unless the procedure is approved for that exact hardware revision.